Frequently Asked Questions

Planning a celebration comes with a lot of moving parts — and a lot of questions. We’ve gathered answers to the ones we hear most often to help you feel confident about working with Ever After Events.

Q: What’s the difference between day-of coordination and full planning?

A: Day-of coordination is for clients who have planned their event but need a professional to oversee and manage the details on the big day. We typically step in 4–6 weeks before your event to finalize timelines, confirm vendors, and handle every detail during the celebration. Full planning, on the other hand, starts months in advance and includes designing, sourcing, and booking all vendors — a service we may offer in the future, but for now we specialize in day-of support.


Q: How far in advance should I book you?

A: As soon as you know your event date! Popular dates can book up fast. We recommend securing day-of coordination services 3–6 months in advance, and rentals at least 2–3 months in advance (longer for busy seasons and holiday weekends).


Q: Do you offer setup and cleanup services?

A: Yes! For coordination clients, setup oversight is included. We also offer cleanup assistance depending on your venue’s requirements. Rental clients can add setup and breakdown services to their order for a stress-free experience.

Q: Can I rent items without booking coordination services?

A: Absolutely! Our tents, tables, and chairs are available as a standalone rental service. We also handle delivery, setup, and pickup so you don’t have to lift a finger.


Q: Do you deliver and pick up rentals?

A: Yes, we provide full delivery and pickup for all rental items. Fees vary based on location, order size, and complexity of setup. We’ll confirm these details in your quote so there are no surprises.


Q: Are your rental items clean and in good condition?

A: Always. Every tent, table, and chair is thoroughly cleaned and inspected before delivery. We take pride in providing items that look great and perform perfectly for your guests.


Q: How much space will I need for a tent?

A: The required space depends on the size of the tent and how you plan to use it. We’ll guide you through measuring your space and recommend the best fit for your guest count, layout, and venue restrictions.

Q: Will you coordinate with my vendors before the event?

A: Yes. Starting 4–6 weeks before your event, we’ll confirm arrival times, final details, and any special requests with your vendors so everyone is on the same page.


Q: Will you be there for the entire event?

A: Yes. Your coordinator will be on-site from the beginning of setup until the event wraps up, ensuring a seamless flow from start to finish.


Q: Can you help with last-minute changes?

A: Absolutely. Part of our role is handling unexpected issues quietly and efficiently, so you and your guests never have to worry.

Q: How do I book your services?

A: Simply fill out our contact form or request a quote directly from our website. We’ll follow up to discuss your event details and confirm availability.


Q: Do you require a deposit?

A: Yes. A non-refundable deposit is required to secure your date, with the remaining balance due prior to your event. The exact amount will be outlined in your agreement.


Q: What payment methods do you accept?

A: We accept most major payment methods, including credit cards, debit cards, and electronic transfers.


Q: What is your cancellation policy?

A: We understand that plans can change. Cancellations made well in advance may be eligible for partial refunds of payments (excluding the deposit). Specific terms will be outlined in your contract.

Q: Do you work with outdoor venues?

A: Yes! We’re experienced in both indoor and outdoor setups. For outdoor events, we can recommend tents, layouts, and contingency plans for weather changes.


Q: Do you offer custom packages?

A: Definitely. Whether you need just rentals, just coordination, or both, we can tailor a package that fits your needs and budget.


Q: Are you insured?

A: Yes, we are fully insured for your peace of mind. Proof of insurance is available upon request for your venue.